Service Advisor

Mercedes-Benz of Rochester | Rochester, MI Full-Time Position

At Mercedes-Benz of Rochester, every employee is absolutely critical to our success. As a premier luxury dealership serving the Rochester, Troy, and greater Metro Detroit areas, we're committed to delivering exceptional service and that starts with an exceptional team.

Our rapid growth and fast-paced environment make this an exciting and rewarding place to build a career. We believe happy employees create happy customers, and we reward individuals who are ready to work hard, stay motivated, and represent the Mercedes-Benz brand with pride.

• Medical, Dental, and Vision Insurance
• Life Insurance Coverage
• 401(k) Retirement Plan
• Paid Training and Ongoing Development
• Employee Discounts
• Supportive, Team-Oriented Culture
• State-of-the-Art Service Facility

• Oversee the daily operations of the service drive to ensure efficient, high-quality customer interactions
• Deliver an exceptional customer experience, going above and beyond to leave a lasting positive impression
• Serve as the primary point of contact for all owner inquiries in person or over the phone
• Maximize technician productivity by efficiently distributing work
• Ensure the consistent sale of technician time to meet service goals
• Communicate clearly and proactively with both customers and team members

• Friendly, organized, and customer-focused personality
• Strong communication and time management skills
• Demonstrated leadership ability or prior experience managing others
• Professional, well-groomed appearance
• Valid driver's license and clean driving record
• Willing to undergo a pre-employment background check and drug screening

This is more than a job it's a chance to grow your career with a globally respected brand and a locally owned dealership that values excellence, teamwork, and innovation.