Express Service Advisor

At Gandrud, the treatment you receive is just as important as the vehicle you own. We are committed to exceeding customer expectations every day through honest service, knowledgeable staff, and a welcoming, guest-focused environment. As part of the Gandrud Auto Group, we proudly serve drivers throughout Northeast Wisconsin with a wide selection of new and pre-owned Nissan vehicles, expert automotive services, and industry-leading customer care.

The responsibilities of a Express Service Advisor include greeting customers, listening to their needs, creating repair orders, and scheduling appointments as needed.

• Greet customers promptly
• Obtain customer and vehicle information
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers