Reserve Operations Lead

The Roastery showcases specialty, small-lot Starbucks Reserve coffee. Starbucks Reserve is a selection of the rarest, most extraordinary coffees Starbucks has to offer.

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift
• Assists with new partner training
• Contributes to positive team environment
• Delivers legendary service to all customers
• Develops positive working relationships with shift team
• Executes operational assignments during scheduled shifts. Leverages functional systems consistently to support delivery of Roastery & Reserve Experience
• Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety and security
• Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
• Maintains regular and consistent attendance and punctuality
• Storytelling and communication of the Princi brand, food and culture

• Customer service experience in retail and/or restaurant environment
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Ability to carry 35lb on a consistent basis
• Identify, train, and model adherence to health and safety standards at all times

Starbucks Reserve Roastery is hiring for a Reserve Operations Lead Position in Greenwich Village, New York City. Base pay starts at $22.5/hr.