Customer Service Representative
Ezarly
- New York, New York, United States
- New York, New York, United States
À propos
We believe customer service is more than answering questions it’s about creating strong, lasting relationships that turn everyday interactions into exceptional moments. That’s why we’re searching for a
Customer Service Representative (CSR)
who’s not only a skilled communicator but also a proactive problem solver with a genuine desire to help others.
In this role, you’ll be the voice and face of our company, engaging with customers across phone, email, chat, and in-person channels. You’ll address inquiries, resolve issues, and promote products when relevant—all while maintaining a professional, friendly demeanor that reflects our commitment to excellence.
Objectives of this role
Efficiently manage a high volume of inbound and outbound interactions across multiple communication channels (calls, emails, chats).
Provide clear, informed responses to inquiries regarding products, pricing, orders, and availability.
Promote additional products and services during customer interactions where appropriate.
Resolve issues quickly, thoughtfully, and with a customer-first approach.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Suggest improvements to enhance the customer experience and internal workflows.
Key Responsibilities
Develop deep knowledge of company products and services to provide accurate and helpful information.
Conduct research using internal tools to respond to customer questions and troubleshoot issues.
Maintain accurate records of customer interactions, transactions, comments, and complaints in CRM systems.
Resolve customer concerns regarding returns, shipping, warranties, or service issues with professionalism.
Collaborate with internal departments such as sales, logistics, and product teams to ensure smooth problem resolution.
Identify opportunities to upsell or cross-sell relevant services during customer conversations.
Meet and exceed individual and team KPIs related to service quality, response time, and customer satisfaction.
Required Skills and Qualifications
High school diploma or equivalent
Proven experience in a customer-facing or client service role
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Comfortable working in fast-paced environments and handling multiple priorities
Tech-savvy, with experience using CRM systems and customer support software
Team player with a proactive, can-do attitude
Preferred Qualifications
Experience working in a call center or support desk environment
Previous sales experience or a background in upselling/cross-selling
Track record of meeting or exceeding service and sales metrics
Equipment's
Please note that this is a remote position and candidates are required to use their own devices, as the company does not provide equipment or systems for this role.
Need Stable Internet Connection.
Good headset.
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Compétences linguistiques
- English
Avis aux utilisateurs
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