Billing Specialist
First Gen Financial
- Syracuse, New York, United States
- Syracuse, New York, United States
À propos
Location:
Remote (U.S.)
Compensation:
$55,000 - $60,000 Base + Performance Bonus
Employment Type:
Full-time 1099 Contractor with potential conversion
The Role We’re looking for a proactive, detail-oriented Billing Specialist who thrives in a fast-paced, compliance-driven environment. You’ll own the full AR/AP billing cycle for a high value transaction portfolio, managing premium collections, carrier remittances, employer invoicing, and reconciliation across our health and life insurance book of business.
This is not a back-office clerical role. You’ll serve as part of the financial arm of our client operations, the person who ensures every dollar in and out is tracked, accurate, and resolved with urgency. You’ll work closely with Account Executives, Customer Success, and leadership to keep billing frictionless for clients and compliant for the business.
Key Responsibilities
Manage the full AR/AP billing cycle for health and life insurance accounts
Generate, issue, and track monthly employer invoices for group health and life premiums
Process inbound premium payments and apply accurately to client accounts within carrier and compliance deadlines
Reconcile carrier remittance reports against employer contributions and employee payroll deductions
Investigate and resolve billing discrepancies, short payments, and return items with speed and precision
Coordinate with carriers on enrollment changes, retroactive adjustments, and termination billing
Monitor aging AR and execute structured follow-up protocols to minimize past-due balances
Process AP disbursements to carriers, vendors, and partners on schedule
Maintain accurate records in billing systems and CRM; ensure audit-ready documentation at all times
Support month-end close with reconciliations, reporting, and variance analysis
Collaborate cross-functionally with Customer Success, Account Executives, and Operations on client billing escalations
What You’ll Do Day-to-Day
Run daily AR aging reports and prioritize outreach on outstanding balances
Process and post premium payments from employers via ACH, check, and wire transfer
Reconcile carrier bills against internal enrollment data and flag discrepancies for resolution
Communicate with clients via phone and email to resolve billing questions and collect past-due amounts professionally
Coordinate retroactive adjustments, adds, terms, and COBRA billing with carriers and internal teams
Prepare weekly AP disbursement runs and obtain appropriate approvals
Maintain organized billing files and support audit requests from carriers, partners, or compliance teams
Track KPIs including days sales outstanding (DSO), collection rates, and reconciliation accuracy
What Success Looks Like Within 2 Month:
Full ownership of the AR/AP billing cycle with minimal supervision
All carrier reconciliations completed on time with
Aging AR under 30 days for 90%+ of the book
Within 3 Months:
Documented and optimized billing workflows and escalation procedures
DSO at or below industry benchmark for the health insurance space
Identified and recovered retroactive billing errors exceeding prior quarter baseline
Within 6 Months:
Supporting transaction volume growth beyond with no proportional increase in error rate or aging
Recognized as the operational anchor for billing integrity across the client portfolio
Contributing to system improvements, automation initiatives, or billing policy development
Requirements
2+ years of billing, AR/AP, or accounting experience in health insurance, employee benefits, TPA, or related financial services
Working knowledge of group health and/or life insurance premium billing structures (fully-insured, level-funded, or MEC preferred)
Experience reconciling carrier invoices and processing employer group remittances
Proficiency with billing systems, accounting software (QuickBooks, NetSuite, or similar), and Excel/Google Sheets
Strong attention to detail with the ability to manage high transaction volumes accurately under deadline pressure
Excellent written and verbal communication skills for client-facing billing conversations
Self-directed, organized, and comfortable operating in a fast-moving startup environment
Bonus: experience with ADP, Viventium, or similar payroll platforms for deduction reconciliation
Who You Are You’re precise by nature and relentless by habit. You don’t let a billing discrepancy sit, you chase it down, document it, and fix it. You understand that in the insurance space, accuracy isn’t just good practice; it’s a compliance obligation and a client trust issue.
You embody First Gen’s core values
Ironclad Integrity: You do the right thing, even when no one is watching, especially with other people’s money.
24-Carat Accountability: You own your numbers, your errors, and your outcomes without deflection.
Catalyst: You look for smarter ways to reconcile, collect, and process, and you bring those ideas to the table.
Wholehearted: You treat clients like partners, not account numbers, and your communication reflects that.
You’re not just looking for a billing job. You’re looking for a place where your precision and work ethic directly impact business owners, their teams, and the financial stability of the people we serve.
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Compétences linguistiques
- English
Avis aux utilisateurs
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