Assistant Home Shopping Manager

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all online order fulfillment operations, ensuring orders are picked accurately, prepared efficiently, and delivered with excellent customer service. This role helps drive productivity, maintain service levels, and lead the team to meet company expectations.

D.U.G Operations

• Assist in managing daily Drive Up & Go operations including order picking, staging, and handoff to customers
• Ensure all orders are fulfilled accurately, on time, and meet quality standards
• Monitor order queues and labor allocation to maintain efficiency and service levels
• Support execution of company processes and technology related to online ordering systems

Leadership & Team Support

• Assist with hiring, training, and developing D.U.G associates
• Provide daily direction, coaching, and support to team members
• Help manage schedules to align staffing with order volume
• Step in as department lead in the absence of the D.U.G Manager

Customer Service

• Ensure a fast, friendly, and accurate customer pickup or delivery experience
• Address and resolve customer concerns professionally and promptly
• Maintain high service scores and customer satisfaction levels

Order Quality & Accuracy

• Ensure proper product selection, substitutions, and quality checks
• Verify temperature-sensitive items are handled and stored correctly
• Maintain consistent execution of picking standards and best practices

Inventory & Efficiency

• Monitor product availability and communicate out-of-stocks effectively
• Help reduce substitutions and improve fill rates
• Identify opportunities to improve speed, accuracy, and overall workflow

Safety & Compliance

• Follow all safety procedures, including proper lifting and equipment use
• Maintain a clean, organized staging and work area
• Ensure compliance with company policies and food safety standards

Qualifications

• Previous grocery, retail, or e-commerce fulfillment experience preferred
• Prior leadership or supervisory experience is a plus
• Strong organizational and multitasking skills
• Ability to work in a fast-paced, technology-driven environment
• Strong communication and customer service skills

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Ability to work in varying environments including ambient, refrigerated, and outdoor conditions

Work Environment

• Fast-paced retail and fulfillment setting
• Combination of indoor and outdoor customer interaction
• Flexible schedule including early mornings, evenings, weekends, and holidays