Tracking Lead
WEL Companies, Inc
- New York, New York, United States
- New York, New York, United States
À propos
This is a full-time, W-2, remote role for a Tracking Lead. This is a salaried position requiring 45-50 hours of work a week. The position involves checking on drivers that we have booked on shipments throughout the day. The Tracking Lead is in charge of updating drivers' statuses in our TMS, making check calls, and escalating issues to the operations team.
Qualifications
2+ years of experience specifically in a 3PL/brokerage as an operations employee (brokerage, customer service, etc.)
Comfortable making phone calls to ask drivers for ETAs, asking follow up questions related to ETA/status
Ability to build and maintain relationships with carriers
Knowledge of macropoint, how to make check calls
Proficiency in using a TMS- big plus if familiar with Aljex
Attention to detail and excellent organizational skills
Ability to work independently and remotely while maintaining communication with coworkers
MUST have strong internet connection and ability to answer/make phone calls.
Seniority level
Entry level
Employment type
Full-time
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Compétences linguistiques
- English
Avis aux utilisateurs
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