Client Services Analyst I
Framework Ventures
- New York, New York, United States
- New York, New York, United States
À propos
What You'll Do
Completing research and providing analysis as needed to support Management in decision making
Developing and executing proposed business and technical solutions
Drive resolution of production issues
Assist in the research and investigation of escalated production issues and engage teams for resolution
Assist in identifying, developing and executing continuous improvement opportunities
Facilitating business needs and priority identification
Track incidents through completion while providing regular updates to both internal and external customers
Document business impact, research and resolution steps and long term preventative measures via incident reports
Provide regular severity updates to Senior leadership, Others
Flexibility in work schedule including regular participation in an On-Call rotation
What You'll Need
A Bachelor’s degree in Computer Information Systems, Business Administration, or a related field; and equivalent work experience in business analysis and application development
Basic knowledge of SQL, client/server, and network environments
Advanced Microsoft PC software experience (i.e., Excel, Word)
Strong written, oral and interpersonal communication skills
Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
1-3+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
Willingness to develop industry-related knowledge
Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
Experience in project management preferred
What’s in it for you At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting‑edge technologies, deeper data insights, and enhanced services to transform how insurance is done.
We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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Compétences linguistiques
- English
Avis aux utilisateurs
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