Shift Leader

At Chick-fil-A Sherwood Plaza, we're not just serving foodwe're growing leaders. Our Shift Leaders set the tone for excellence, guiding their teams with patience, care, fun, and intentionality. This is more than a jobit's an opportunity to develop yourself, invest in others, and impact your community.

As a Shift Leader, you will oversee day-to-day operations, develop team members, and contribute to a positive and healthy culture. You'll also be paired with a Director or the Operator to help guide your leadership journey.

What You'll Do

• Lead AM or PM shifts 23 times per week, supporting other leaders and ensuring smooth operations on other shifts.
• Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality).
• Create consistency in daily operations by fostering teamwork, positivity, and organization.
• Ensure team members are trained, equipped, and empowered to provide Remarkable experiences to every guest.
• Coach team members in food safety, speed, quality, and hospitality.
• Monitor shift accountability, cash handling, and restaurant cleanliness/safety.
• Solve operational challenges and keep shifts running smoothly.
• Master all positions in either Front of House (Hospitality) or Back of House (Kitchen).

What We're Looking For

• Experience: 1+ years Chick-fil-A experience OR 2+ years leadership experience in food service (with at least two organizations preferred).
• Skills: Strong communication (English required; Spanish is a plus), problem-solving, and leadership skills.
• Character: Humble, coachable, and committed to creating a healthy team environment.
• Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.

Growth & Development

We invest in YOU:

• Leadership coaching from Directors and our Owner/Operator.
• Ongoing training and leadership meetings.
• Opportunities for growth through internships, projects, and business trips.
• Access to books, podcasts, and coaching to support your leadership journey.

Training Path (6090 Days)

• First 30 days: Focus on operations and learning the business.
• Next 30 days: Begin leadership development and shadowing.
• Day 60+: Lead your first shifts at full pay if operational excellence is demonstrated.
• Additional training provided if needed.

How Success is Measured

• Guest satisfaction (OSAT, Customer Experience Metrics/scores)
• Speed of service and order accuracy
• Food safety & quality metrics (temperature, hold times, cleanliness)
• Team engagement and culture surveys
• Leadership consistency and accountability

What We Offer

• Pay: $17.50/hour during training (6090 days), then $21.50/hour starting pay.
• Perks: Free meals, Sundays off, flexible scheduling.
• Benefits: Medical, vision, dental, and 401k with matching (eligibility applies).
• Scholarships: Eligible to apply for Chick-fil-A Scholarships.
• Environment: Positive, family-like culture with an open-door leadership policy.
• Career Growth: Clear path to advance into higher leadership roles.

Join us in growing yourself and otherswhile making a real difference in the lives of our guests and team.

Work schedule

• 10 hour shift
• 12 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Paid training