Customer Success Manager(Remote)YQN LINK • New York, New York, United States
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Customer Success Manager(Remote)
YQN LINK
- New York, New York, United States
- New York, New York, United States
À propos
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role:
YQN is seeking a proactive and customer-oriented Customer Success Manager（Remote） to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities :
Manage day-to-day communication with assigned customers via email, phone, and online meetings
Build strong long-term relationships with clients and act as the primary point of contact
Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
Proactively identify customer needs, issues, and business opportunities
Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
Track and follow up on customer requests, escalations, and service issues
Conduct regular business reviews and provide operational updates to customers
Support onboarding and training for new customers
Maintain accurate records in CRM systems and internal tracking tools
Collect customer feedback and collaborate with leadership to improve processes and service quality
Assist with account expansion and retention initiatives
Qualifications :
3+ years of experience in Customer Success, Account Management, Client Services, or related roles
Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
Strong communication and interpersonal skills
Excellent problem-solving and organizational abilitiesAbility to manage multiple accounts and priorities simultaneously
Comfortable working independently in a remote environment
Proficient in Microsoft Office, Google Workspace, and CRM systems
Bilingual in English and Chinese is strongly preferred
Preferred Skills :
Experience working with cross-border logistics or warehouse operations
Data analysis and reporting experience
Familiarity with KPI tracking and SLA management
Ability to handle customer escalations professionally and efficiently
Work type: Full-time, Remote (U.S.-based)
Pay: $80k - $120k
Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
Career growth opportunities within a fast-growing company
Flexible remote work environment
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Compétences linguistiques
- English
Avis aux utilisateurs
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