Java Support Engineer (Team Lead role)World Wide Technology • Saint Paul, Illinois, United States
Java Support Engineer (Team Lead role)
World Wide Technology
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Key Responsibilities
Lead and manage a team of 4-8 direct reports dedicated to incident response, bug fixing, and regression testing across quoting, pricing, catalog, and rule engine applications; create a high-performing team through active coaching, accountability, regular effective 1-on-1s, managing difficult conversations
Own the incident management lifecycle – triage, prioritization, assignment, resolution, and post-incident review ensuring production issues are resolved within SLA targets and root causes are identified and addressed
Provide technical guidance and hands‑on oversight for defect diagnosis, code fixes, and quality assurance across the application portfolio, ensuring fixes do not introduce regressions
Build and maintain a robust testing strategy spanning unit, integration, functional, and end-to-end levels for quoting, pricing, catalog, and rule engine systems; drive measurable improvement in test coverage and defect escape rates
Manage team sprints balancing incident priority, planned defect remediation, and test automation work; negotiate team roadmap and report results within the context of your Agile release train and overall organization
Coordinate with product owners, architects, and peer development teams to communicate incident impact, recommend systemic fixes, and influence backlog prioritization to reduce recurring defects
Promote quality assurance and best practices within your team, including leveraging AI tooling such as Claude, GitHub Copilot, and Microsoft Copilot to accelerate root cause analysis, improve test generation, and enhance code quality
Drive AI adoption within your team's daily workflows – coach team members on effective use of AI assistants (e.g., Claude, GitHub Copilot, Microsoft Copilot) for debugging, log analysis, test case generation, incident documentation, and knowledge synthesis; establish team norms for responsible AI use
Create and maintain incident runbooks, testing plans, defect trend reports, and technical diagrams; collaborate with other technical and functional teams to ensure alignment across the organization
Qualifications
7+ years in an Information Technology related field with progressive experience in software development, production support, and technical leadership
Demonstrated experience leading incident response and defect resolution in enterprise application environments
Experience managing in an organization using Agile and Scrum principles, with the ability to organize and prioritize work in a fast-paced, interrupt-driven environment
Working experience with development tools and frameworks: Vue.js, Node.js, Java/Spring, Software AG Webmethods, Rabbit MQ, and/or UI Path
Working experience with DBMSs: Oracle, Mongo, and Postgres
Working experience with testing frameworks and tools: Vitest, Jest, Playwright, Junit, and/or automated regression testing pipelines
Working experience with containers (Cloud Foundry, Docker, Kubernetes) and CI/CD tools (GitHub, Jenkins, Codefresh)
Experience with AI tooling such as Claude, GitHub Copilot, and Microsoft Copilot to enhance development workflows, code quality, and team productivity; demonstrated ability to drive AI adoption across a team and establish norms for effective, responsible use of AI in daily work
Experience creating bug reports, incident runbooks, testing plans, technical diagrams, and collaborating with other technical and functional teams
Strong communication skills (written, verbal, and presentation) with a proven ability to communicate incident status, impact, and resolution across technical and business stakeholders
Result driven and self-motivated with the ability to remain calm under pressure; passionate about application stability and developing people to their full potential through coaching, mentoring, and servant leadership
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Compétences linguistiques
- English
Avis aux utilisateurs
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