Senior Manager, Client Success DXP
Verndale
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Responsibilities
Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
Own revenue growth, retention, and overall account health within the portfolio.
Serve as senior relationship lead across multiple client engagements.
Identify expansion opportunities across client organizations.
Build trusted relationships with senior client stakeholders.
Act as a strategic advisor connecting Verndale capabilities to client priorities.
Facilitate strategic conversations around digital initiatives.
Maintain strong communication between clients and internal teams.
Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
Ensure alignment between client goals, account strategy, and delivery execution.
Coordinate cross‑functional teams to deliver cohesive client outcomes.
Anticipate and mitigate risks affecting the client experience.
Lead upsells and cross‑sell opportunities within accounts.
Support proposal development and client presentations.
Collaborate with business development leaders on account expansion.
Monitor revenue growth, forecasting, and margin health.
Lead renewal and pricing discussions.
Maintain accountability for financial performance of accounts.
Mentor Client Success Managers and other client‑facing team members.
Lead cross‑functional collaboration across delivery teams.
Contribute to best practices within the Client Success organization.
Qualifications
8–12 years of experience in client success, account management, or consulting environments.
Strong commercial and financial acumen.
Up to 25%-50% travel. Successful candidates must be able to travel freely to client locations in the United States and Canada.
Ten Great Reasons to Work at Verndale
We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
We foster a culture that enables every person in the organization to do the best work of their career.
We offer regular training and professional development to move careers forward.
Client and employee satisfaction are our two most important business metrics.
We celebrate and champion diversity, equity, and inclusion.
We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
We offer top‑of‑the‑line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
We support a healthy work/life balance.
We are fully remote enabled and embrace the evolving definition of the workplace
The pay range for this role is:
125,000 - 150,000 USD per year (US, Remote)
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.