Application Systems EngineerAvolve Software Group • Saint Paul, Illinois, United States
Application Systems Engineer
Avolve Software Group
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
At Avolve we digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.
We have over 350 customers globally and are expanding fast, because we have a suite of best‑in‑class solutions that offer choice to cities, counties, municipalities, and states. We partner with some of the leading technology providers out there, including Microsoft, Google, and Esri – in fact, we are the only vendor that has Esri GIS functionality embedded in the plan review solution, which has earned us the Esri State and Local Government Specialty in recognition for our innovation.
It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technological solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.
Position Summary Avolve is seeking an Application Systems Engineer to join and grow our Technical Support team. In this customer‑facing role, you will be responsible for the intake, troubleshooting, and resolution of customer‑reported software issues, ensuring a high standard of service and support across our platform. This role requires a strong technical foundation, a problem‑solving mindset, and a genuine commitment to delivering an excellent customer experience.
As a key contributor within the Support organization, you’ll collaborate closely with customers, internal engineering partners, and product teams to diagnose issues, identify solutions, and continuously improve our support processes. You’ll thrive in an environment that values clear communication, curiosity, adaptability, and continuous learning—balancing independent investigation with team‑based problem solving.
The Application Systems Engineer reports to the Director of Support and Installations.
This is a full‑time, fully remote role open to candidates based in the United Kingdom. Candidates must have the legal right to work in the UK at the time of application. Avolve is not able to sponsor visas for this position. This position does not offer relocation assistance. Candidates must already be based in the United Kingdom.
Responsibilities The following list outlines key responsibilities and day‑to‑day activities associated with this role. While it’s not an exhaustive list, it should give you a strong sense of what to expect. Responsibilities may evolve over time based on team needs, individual strengths, and organizational priorities.
Monitor and meet service level agreement response times
Troubleshoot software issues; including network connectivity and software errors
Respond to end‑user questions and training requests
Maintain a high level of knowledge regarding software functionality and enhancements
Communicate clearly with customer stakeholders
Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
Curate troubleshooting guides and knowledge base
Configuration management of customer systems
Work closely with product and development teams in assisting with testing prior to software releases
Qualifications We recognize that no candidate will meet every single qualification listed below. If you’re excited about this role and believe you bring a strong combination of relevant skills and experience, we encourage you to apply. We value diverse perspectives and are committed to building a team that reflects a variety of backgrounds and strengths.
Bachelor’s degree
1-3 years of experience in a technical customer facing role.
Experience and/or knowledge of SQL and database query preferred
Understanding of Internet and web applications with a desire to learn new technologies
Possess strong phone, written and verbal communication skills
Confident, high energy, self‑motivated and a true team player
Ability to prioritize and manage multiple high priority customer needs
Demonstrated ability and desire to work and excel in a fast‑paced, growth‑oriented environment
Well‑organized, with a high attention to detail
Adaptable, personable, positive, proactive person with an open and honest communication style.
Strong communication and collaboration skills to work across cross‑functional teams.
Compensation Avolve is committed to fair and equitable pay practices. Compensation for this role will be based on relevant experience, skills, and market considerations within the United Kingdom.
Equal Opportunity Employment Avolve is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to age, disability, gender re‑assignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable UK law. We are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require accommodation at any stage.
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Compétences linguistiques
- English
Avis aux utilisateurs
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