Customer Success ManagerIntrepidus Talent Solutions • Saint Paul, Illinois, United States
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Customer Success Manager
Intrepidus Talent Solutions
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Intrepidus Talent Solutions has been engaged by an innovative and rapidly growing
AdTech startup operating at the intersection of email marketing, identity data, and digital advertising
to identify a
Customer Success Manager . This organization provides technology and data solutions that enable brands and performance marketers to improve
email engagement, deliverability, and audience targeting across advertising networks . Their platform is used by both growth-stage companies and enterprise marketing teams seeking to drive measurable performance from email and digital campaigns. As the company continues to expand its client base, they are seeking a
Customer Success Manager who can serve as both a strategic advisor and operational partner to customers , helping them extract maximum value from the platform. This role sits at the intersection of
email marketing strategy, client consulting, and performance analytics . The Role
The Customer Success Manager will own a portfolio of
50+ client accounts , ensuring customers achieve strong results from their email marketing and advertising initiatives. This individual will work directly with marketing teams, agencies, and growth leaders to
optimize campaigns, improve deliverability, and identify opportunities to expand platform usage . The ideal candidate understands both the
technical mechanics of email marketing and the business objectives driving modern performance marketing teams . Key Responsibilities
Manage a portfolio of
50+ client accounts , serving as the primary strategic and operational contact.
Partner with customers to
optimize email campaigns and automated flows
to improve open rates, click-through rates, revenue performance, and deliverability.
Advise clients on
email marketing and ad network best practices , ensuring campaigns align with current performance and compliance standards.
Conduct
product demonstrations, onboarding sessions, and ongoing platform training
for customers.
Deliver
Quarterly Business Reviews (QBRs)
highlighting campaign performance, insights, and growth opportunities.
Troubleshoot client issues and coordinate with internal product and engineering teams to ensure timely resolution.
Identify opportunities to
expand platform usage and drive account growth
within the existing customer base.
Act as a
voice of the customer internally , helping influence product improvements and feature development.
Candidate Profile
Successful candidates will bring a mix of
customer success experience and hands-on knowledge of email marketing or performance advertising . Ideal backgrounds may include: Customer Success Manager
Account Manager
Email Marketing Strategist
Performance Marketing Manager
Marketing Technology Consultant
Qualifications
2+ years of experience
in Customer Success, Account Management, Email Marketing, or a related field.
Strong understanding of
email marketing strategy, deliverability, and campaign performance metrics .
Experience managing a
large client portfolio (50+ accounts) .
Excellent
communication and presentation skills , particularly in client-facing environments.
Experience conducting
product demonstrations, onboarding, and client training .
Analytical mindset with the ability to
interpret campaign data and make performance recommendations .
Ability to operate effectively in a
fast-paced, high-growth startup environment .
Preferred experience includes familiarity with:
Email Service Providers (ESPs)
such as Klaviyo, Attentive, Sendlane, HubSpot, or similar platforms.
Performance marketing, digital advertising, or customer data platforms.
CRM and customer success tools used to manage client relationships and account performance.
Why This Role Is Compelling
This opportunity offers the chance to work with a
high-growth AdTech platform helping companies unlock greater value from their email and advertising data . Customer Success Managers in this organization play a key role in
shaping client outcomes, influencing product evolution, and driving long-term customer partnerships . If you are interested in learning more about this opportunity,
Intrepidus Talent Solutions would welcome a confidential conversation.
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Compétences linguistiques
- English
Avis aux utilisateurs
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