Fulfillment Associate
Fahlo
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
This is a
remote position .
What You’ll Do Order Processing & Fulfillment
Process a high volume of sales orders from assigned Sales Representatives with speed and precision
Ensure all orders are submitted correctly and released to the warehouse on time
Monitor order status and proactively follow up to prevent delays or issues
Troubleshoot shipment, inventory, and order errors quickly and efficiently
Act as a point of support between reps, billing, and the warehouse to resolve order-related questions
Customer Experience & Rep Support
Assist in outreach to customers for payment methods and questions utilizing Google Voice and other communication methods.
Work closely with one or more Sales Representatives to support their accounts
Serve as a fulfillment-focused CX partner, ensuring a smooth experience between reps and their customers
Communicate clearly and professionally regarding order status, issues, and resolutions
Proactively identify potential problems before they impact customers or shipments
Support account-related needs with a solutions-first mindset
Administrative & Operational Support
Assist the Fulfillment Lead and Fulfillment Manager with daily operational tasks
Support special projects and process improvements as assigned
Maintain accurate internal records and documentation
Attend and actively participate in weekly team meetings
Communicate regularly with the warehouse via email
Collaborate with internal teams via Slack and email
Reporting & Accuracy
Run weekly fulfillment and order reports as needed or requested
Ensure data accuracy across systems and flag discrepancies
What We’re Looking For
Extremely high attention to detail
Strong work ethic with the ability to knock out a large volume of orders consistently
Self-motivated and driven to go above and beyond what’s required
Ability to troubleshoot problems quickly and stay calm under pressure
Proactive mindset
Thrives in a fast-paced, constantly moving environment
Strong communication skills and comfort working cross-functionally
Organized, reliable, and accountable
Growth-minded with a strong desire to contribute to team and company success
Experience & Skills
1+ years of experience in fulfillment, order processing, operations, similar roles preferred
Experience working directly with sales reps or customer accounts is a strong plus
Comfortable managing multiple priorities simultaneously
Tech-savvy and quick to learn new systems
Software Experience (or willingness to learn)
Google Suite
Slack
Shopify
Stax
ShipHero
Notion
Why This Role Matters This role is essential to our ability to scale while maintaining an exceptional customer experience. The right person will not only execute accurately but will actively look for ways to improve processes, support teammates, and raise the bar for fulfillment and wholesale operations.
EEO Job Posting Statement Fahlo, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Compétences linguistiques
- English
Avis aux utilisateurs
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