Remote Customer Success Associate PositionProprofit Worldwide LTD • Saint Paul, Illinois, United States
Remote Customer Success Associate Position
Proprofit Worldwide LTD
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
If you have prior experience in customer support, strong communication skills, and the flexibility to work during evenings, weekends, and holidays, this might be the job for you.
The salary for this position isn’t listed by Sleeper, but estimates from ZipRecruiter suggest an annual range of $38,900–$67,000. Alternatively, some sources propose between $20–$30 per hour. These figures are approximate and unverified by Sleeper.
This opportunity is open to candidates located in the United States.
The company offers comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, flexible hours, remote work options, paid time off, and prospects for career progression.
Remote Customer Success Associate Responsibilities As a vital member of the support team, you will facilitate user onboarding, resolve issues, and gather feedback for product improvement, specifically focusing on the Sleeper Picks product, which provides a streamlined Daily Fantasy Sports experience for a wide-ranging audience.
Key Tasks and Responsibilities
Provide outstanding customer service through email, chat, and social media
Respond to user complaints and inquiries professionally and promptly
Assist regulatory and compliance teams with requests and fraud examinations
Collaborate with operations teams related to user interactions and DFS products
Monitor deposit and withdrawal transactions to detect possible fraud
Candidate Requirements
A minimum of 1 year in a Customer Support or Customer Success role
Proficiency in written and verbal communication
Strong problem-solving capabilities to identify issue root causes
Empathy and a customer-first attitude
Availability for a 40-hour workweek, including off-peak hours
Competitive pay (official range not disclosed)
Medical, dental, and vision insurance
401(k) retirement savings plan
Paid time off
Flexible hours with remote work options
Opportunities for career development
HOW TO APPLY Ready to apply?
At Sleeper, you’ll be part of a tight‑knit team where you can truly impact connecting people through sports.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.