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Customer Success ManagerPrologue • Saint Paul, Illinois, United States
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Customer Success Manager

Prologue
  • US
    Saint Paul, Illinois, United States
  • US
    Saint Paul, Illinois, United States
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À propos

Prologue is partnering with an early-stage EdTech startup that is revolutionizing the way mission-driven organizations leverages technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on higher ed organizations through cutting-edge solutions.
Note: This is
not
a upselling or renewals based position. If you are a guru at client-relations within Higher Ed with a focus on Onboarding, Implementation, and Renewal Readiness, this is the position for you!
Day-to-Day Responsibilities
Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation.
Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value.
Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.
Requirements
4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaS.
Our client operates on PST hours with HQ in California. Must be okay with working those hours/timezone.
Proven track record of driving renewals and expansion with Enterprise-level accounts.
Strong relationship-building skills with the ability to engage executive stakeholders.
Experience working in a fast-paced, early-stage startup environment is a plus.
Competitive base salary with up to $125K.
Remote-friendly work environment with flexible scheduling.
Comprehensive health, dental, and vision insurance.
Career growth opportunities in a rapidly scaling company serving the nonprofit sector.
Interested in making a real impact? Apply now, or email directly at
matt@prologuerecruit.org , to join a mission-driven team helping higher education institutions succeed with innovative edtech solutions!
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  • Saint Paul, Illinois, United States

Compétences linguistiques

  • English
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