Customer Service Representative / Greeter

At Royal Moore Mazda Buick GMC Service Department, we take pride in offering exceptional automotive service to our valued customers. We are currently searching for a friendly and customer-focused Service Greeter to be the first welcoming face for our clients. If you have a warm and welcoming personality, excellent communication skills, and a passion for providing outstanding customer service, we want to hear from you!

As a Service Greeter, your role is pivotal in creating a positive and welcoming experience for our customers. Your daily responsibilities will include:

• Greeting customers with a warm and friendly demeanor as they arrive at the service department
• Assisting customers by directing them to the appropriate service advisor or technician
• Providing information about available services and addressing general inquiries
• Managing appointment schedules to ensure an efficient customer flow
• Maintaining a neat and organized reception area
• Handling customer concerns and, when necessary, escalating them to the appropriate team members
• Ensuring a high level of customer satisfaction throughout their service visit

To excel in this role, you should meet the following qualifications:

• Valid driver's license is a must
• Excellent interpersonal and customer service skills
• Friendly and approachable personality
• Strong communication skills, both verbal and written
• Ability to multitask and stay organized in a fast-paced environment
• Previous customer service experience is a plus
• Professional appearance and demeanor
• Strong problem-solving skills and the ability to handle challenging situations with patience and empathy

Benefits:

We offer a competitive salary based on your experience and customer service skills. As a Service Greeter at Royal Moore Mazda Buick GMC, you'll be part of a supportive and collaborative team dedicated to delivering the best service experience possible. Our benefits package includes:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Ongoing training and development opportunities
• Employee discounts on vehicle purchases and services

How to Apply:

If you are passionate about providing exceptional customer service and enjoy making a positive first impression, we encourage you to apply for the Service Greeter position at Royal Moore Mazda Buick GMC. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role to dblodgett@royalmoore.com.