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Senior eDiscovery Technical Services EngineerGeorge Jon, Inc • Saint Paul, Illinois, United States
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Senior eDiscovery Technical Services Engineer

George Jon, Inc
  • US
    Saint Paul, Illinois, United States
  • US
    Saint Paul, Illinois, United States
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À propos

POSITION OVERVIEW The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of mission-critical eDiscovery applications. This position requires extensive expertise in managing Relativity, CloudNine LAW/Explore, Nuix, iPro, RevealAI, Brainspace, and other leading platforms. The senior engineer plays a pivotal role in ensuring that these applications run optimally by maintaining both frontend and backend support, driving continuous improvements, and implementing upgrade strategies to keep environments secure and up to date. This is a remote position.
Please Note for U.S. Applicants:
While we’re excited to grow our team, we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently, we are able to hire in the following states: AZ, FL, GA, IL, IN, KS, KY, MI, MO, NC, ND, NJ, NM, OH, OK, SC, TN, VA, WI. We appreciate your interest and encourage you to check back as we expand into additional states.
RESPONSIBILITIES
Support eDiscovery applications on the frontend and backend
SupportRelativity, NUIX, Reveal, CloudNine, and iPro software suites,with theability to triage and route calls to appropriate techniciansas required
Assist in maintaining and monitoring client environments
Deliver out-of the-box thinking and superior problem solving skills to address customer needs
Create and edit documentation of internal processes and procedures
Communicate with customers,keeping them informed of incident progressand notifying them of impending changes oragreed outages
Guide the support team, providing escalation support as needed
Enter all work as service tickets into ConnectWise
Work through a daily schedule in ConnectWise, closely logging all time and expenses
Identify areas for internal improvement and make constructive suggestions for change
QUALIFICATIONS
Understanding of the EDRM Frameworkfrom hands‑on experience
Advanced knowledge of Relativity, NUIX,and/or Reveal software platforms
Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
Windows Server Administration
Scripting & Automation
Microsoft SQL Server
Microsoft IIS
Microsoft Clustering
Server, storage, and networking hardware knowledge
Ticket management, issue tracking, change log management
Embraceworkingin a fast-pacedenvironmentand handlingmultiple projects/issues inoccasionallyhigh‑pressure situations
Ability to travel for client engagements up to 10% of the time
NICE-TO-HAVES
Intermediate to advanced knowledge of other eDiscovery applications
Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
ABOUT THE COMPANY GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost‑effective, performance‑optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.
Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:
Ingenuity is the driving force behind our innovation and growth . We encourage creativity, problem‑solving, and the pursuit of new ideas.
Respect is the cornerstone of every interaction . We treat each other with dignity and celebrate the unique perspectives of all individuals.
Integrity is our moral compass . We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
Collaboration is what fuels our success . Team members work in harmony, leveraging diverse skills to achieve common goals.
Some of the perks of working for GeorgeJon include a remote‑first work environment, a high‑value, low‑cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.
GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to hr@georgejon.com.
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  • Saint Paul, Illinois, United States

Compétences linguistiques

  • English
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