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Customer Support InternDocVocate, Inc. • Saint Paul, Illinois, United States
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Customer Support Intern

DocVocate, Inc.
  • US
    Saint Paul, Illinois, United States
  • US
    Saint Paul, Illinois, United States
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À propos

Customer Support Intern
Location:
Remote - US | Reports to:
VP of Revenue | Time Commitment:
Part-time (15-20 hours perweek) Compensation:
$15-20/hour based on experience Apply:
Please submit your resume and cover letterto careers@docvocate.com .
About DocVocate DocVocate is an AI-driven SaaS platform that helps healthcareproviders collect more revenue without hiring more staff. Ourtechnology automates the manual and administrative parts of revenuecycle management, giving practices and health systems the financialoutcomes they've earned — while reducing burnout and overhead. We'reon a mission to modernize the business side of healthcare throughintelligent automation and actionable insights.
The Opportunity We're looking for a
Customer Support Intern
who'sready to jump in, learn fast, and make a real impact. You'll helponboard new customers, tackle the daily tasks that keep ourEnterprise SaaS platform running smoothly, and work side-by-sidewith our VP of Revenue and Customer Success team. This is a hands-onrole where you'll wear many hats, build real-world skills, and setyourself up for a future career in Customer Onboarding, Support, orSuccess.
What You'll Do
Be the friendly, helpful human behind our customer supportchannels
Troubleshoot, solve and escape issues to the appropriateinternal teams
Help maintain and improve our support documentation
Work with our onboarding team to ensure customers start off on theright foot
Assist our customer success team with account maintenance
Gain hands-on experience with customer communication and tools
What We’re Looking For
You write and communicate clearly, kindly, and confidently
You're organized, curious, and love solving problems
Tech-savvy and comfortable picking up new tools quickly
Passion for helping people and solving problems
Previous experience in customer service or support
Education
Currently pursuing or recently completed a Bachelor's Degree inBusiness, Communications, or a related field
Relevant coursework or demonstrated experience in customerservice, operations, or healthcare technology
Applications To submit an application for this role, please submit your resumeand cover letter tocareers@docvocate.com .
We value curiosity, integrity, and a human-first mindset overspecific degrees. If you're bold, growth-oriented, and driven to doexcellent work, we'd love to hear from you— especially if you comefrom an underrepresented background in tech or healthcare.
At DocVocate, we are committed to building a diverse and inclusivecompany. We believe in the core principle, everyone deserves towork and live as their authentic self. We purposefully seek tobuild a team full of people of different backgrounds, experiences,abilities, and perspectives.
DocVocate is an equal opportunity employer. We do not make hiringor employment decisions on the basis of race, religion, color,national origin, gender, gender identity, sexual orientation, age,marital status, veteran status, disability status or geneticinformation, in compliance with applicable federal, state andlocal law.
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  • Saint Paul, Illinois, United States

Compétences linguistiques

  • English
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