Customer Support RepresentativeCommunity Phone Company • Saint Paul, Illinois, United States
Customer Support Representative
Community Phone Company
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role. You will...
Track
customer concerns, identifying trends, and driving calls Work Cross-Functionally
to remove customer obstacles Ensure
every customer has an extraordinary experience Understand
why customers wish to cancel and working on solutions to keep customers satisfied Listen
for opportunities to
Upsell
our customers on additional products and services that will save them money and solve their issues Calm Under Pressure
, excellent at establishing rapport, and comfortable chatting with a variety of people Kind
to your core Able to Adapt
quickly to change Excellent
in both
Verbal
and
Written English Communication
skills A Skilled Multitasker
and
Organizational
by nature Experience
with Zendesk, Hubspot or similar technology We are hiring globally and paying $6/hour as a base salary with additional commission potential Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. Beyond the job description, here are some traits members of our team share: We value
Curiosity
and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency in everything . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a
Bias Toward Action
is essential for achieving our goals and delivering exceptional results to our customers. We strive for
Transparency
and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a
Founder Mindset , we're able to achieve our goals and create exceptional products. We value a
Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
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Compétences linguistiques
- English
Avis aux utilisateurs
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