Customer Support
SimplyInsured, Inc.
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Eliminating the Fear in Health Insurance SimplyInsured is simple, no-hassle health insurance for small businesses. We need help improving the healthcare of millions of small business employees.
Interested?
SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. By changing the way small business owners purchase health insurance with our 100% online platform, we're transforming a $20 billion dollar industry and delighting thousands of customers.
Our unique values-based culture (and extremely talented team) is our core competitive advantage. Each person on our team makes a direct, immediate impact on our business.
We value transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission.
What's best for the customer is the heart of everything we do, and our customer stories prove it: by modernizing the health insurance we are literally saving lives.
Based in the San Francisco Bay Area, SimplyInsured was founded in 2012 and is backed by Bessemer Venture Partners, Polaris Ventures, and Y-Combinator. If you're up for the challenge of improving health insurance for millions of Americans, we're just getting started, and we're growing! Work Hard. Play Hard.
We are a tight knit team in and out of the office. Our Company Values
Eliminate Fear in Health Insurance This underpins everything we do - every feature, customer support email, and every sale.
Eliminate Fear in Health Insurance This underpins everything we do - every feature, customer support email, and every sale. Growth
We want one million small businesses to benefit from our platform. We need to grow every day to make that happen. Radical Transparency
We share everything. Everything is open at SimplyInsured; salaries, bonuses, equities, fundraising, every transaction. Every email is cc’d to a team list. Every chat in slack is in an open channel. We believe everyone benefits when all information is available. Data Makes Decisions
We are a no internal politics culture - we look at the data, and we let that drive decisions. Feedback Culture
We believe honest, frequent, and direct feedback is essential to growth. Feedback is not performance evaluation - it is an opportunity to improve! And we want to improve every single day. Obligation to Dissent
We value every single opinion at SimplyInsured - so much so that everyone is obligated to disagree with decisions they don’t like. There’s no group-think or internal politics - if you disagree with something at the company, we welcome the discussion and the alternative viewpoints. We should challenge our assumptions with diverse viewpoints. Bias to Action
We get things done. Action and results are paramount. Employee Spotlight
Our people are the power behind out mission. Explore the people who are committed to eliminating fear in health insurance. Open Positions Interested in helping us eliminate fear in health insurance for millions of Americans? Back to jobs New Bilingual (English/Spanish) Remote Customer Support Representative Remote
At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work a PM shift from 9am-5pm Mountain Standard Time Mon-Friday. What you’ll do: Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience. What you’ll bring: 1-2 years of experience in customer service or sales role Fluent English and Spanish speaking and writing skills Highly productive with good multitasking skills Passion for helping people - especially when it comes to their health Able to work in a high-volume contact center environment Familiarity working with support ticketing and/or support CRM software tools Fantastic oral and written communication skills Strong desire to help businesses maximize their healthcare What we offer: Generous stock option packages Competitive compensation “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage FSA plan 401k A values-based culture that invests in employee success Compensation: The base salary range for this position is $15.00 per hour We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Our Culture: We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote **SimplyInsured is hiring only in the United States at this time** Create a Job Alert Interested in building your career at SimplyInsured? Get future opportunities sent straight to your email. Create alert Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you legally authorized to work in the United States? * Select... Do you or will you require sponsorship for a US employment visa (e.g. H-1B)? * Select... The pay rate for this role is $15/hour. Are you comfortable with this rate? * Select... What CRM tools do you have experience using? * Are you able to work 9am-5pm Mountain Standard Time (MST)? * Select... Are you able to both write and speak fluently in both English and Spanish? Select... In which city and state are you located? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in SimplyInsured’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Simply Insured
Job Perks Medical, Dental, Vision Coverage Stock Options Competitive Salaries Unlimited Vacation Casual Work Environment Remote Work Opportunity Company Events Flexible Work Schedule Great Tech Equipment Transparent Company Culture Fun Annual Work Anniversary Perks
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.