Case Manager - Patient AccessCardinal Health • Saint Paul, Illinois, United States
Case Manager - Patient Access
Cardinal Health
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best‑in‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non‑commercial specialty pharmacy is centralized at our custom‑designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life‑changing therapies to patients who need them—faster.
Responsibilities
Manage the entire care process with a sense of urgency from benefit investigation and verification to medication delivery, ensuring an exceptional patient experience
Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services
Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes
Help patients understand their insurance plan coverage, including out‑of‑pocket costs, and provide guidance on the appeals process if needed
Resolve patient’s questions and any representative for the patient’s concerns regarding status of their request for assistance
Demonstrate expertise in payer landscapes and insurance processes; remain knowledgeable about long and short‑range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products
Process enrollments via fax, phone, and electronically as needed
Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database
Support inbound phone queue from patients, healthcare provider offices, specialty pharmacies, and customers, striving for one‑call resolution
Qualifications
2–4 years of industry experience with patient‑facing or high‑touch customer interaction experience preferred
Previous Hub or Patient Support Service experience preferred
High School diploma or equivalent preferred
Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred
Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
Robust computer literacy skills including data entry and MS Office‑based software programs
Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
Excellent written and oral communication, mediation, and problem‑solving skills, including the ability to connect with patients, caregivers, and providers
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In‑depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Training and Work Schedules Your new hire training will take place 8:00 am–5:00 pm CST; mandatory attendance is required. This position is full‑time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday‑Friday, 7:00 am–8:00 pm CST.
Remote Details You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following:
Download speed of 15 Mbps
Upload speed of 5 Mbps
Ping rate maximum of 30 ms
Hardwired to the router
Surge protector with network line protection for CAH‑issued equipment
Anticipated hourly range $21.40 per hour – $30.60 per hour
Bonus eligible No
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401(k) savings planAccess to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short‑ and long‑term disability coverage
Work‑Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close 01/23/2026
EEO Statement Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Medical Equipment Manufacturing
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Compétences linguistiques
- English
Avis aux utilisateurs
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