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Tech Support Engineer Node APIFramework Ventures • Saint Paul, Illinois, United States
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Tech Support Engineer Node API

Framework Ventures
  • US
    Saint Paul, Illinois, United States
  • US
    Saint Paul, Illinois, United States
Postuler Maintenant

À propos

TON Foundation is a non‑profit organization supporting the growth of the TON Blockchain and its ecosystem. Founded in Switzerland in 2023 and backed by a global community, the Foundation empowers developers, creators, and businesses through grants, technical resources, and strategic partnerships. TON is a decentralized, open‑source network, independent of centralized control and open to contributions from all.
We are looking for an experienced and motivated
Tech Support Engineer
to work closely with high‑tier partners of the TON ecosystem, including developers, infrastructure teams, and system administrators. This role combines deep technical support, infrastructure troubleshooting, and close collaboration with core developers and documentation teams.
Responsibilities
Provide technical support to partners and users within the TON ecosystem via ticketing systems, chat, and other communication channels
Support integration and usage of TON HTTP APIs (TON Center API, TON API)
Investigate and resolve issues with incorrect API requests and payloads
Help partners select the most suitable API interfaces for specific use cases
Explain best practices for transaction processing, swaps, analytics, and other key user scenarios
Assist with building complex PostgreSQL queries
Support API and infrastructure versioning during updates
Analyze logs and troubleshoot TON node issues (Native C++ node, MyTonCtrl)
Assist with node setup, configuration, and maintenance
Support integration of staking protocols for CEXs and lending platforms
Help less experienced users understand TON blockchain fundamentals
Escalate issues to core developers with clear reproduction steps and context
Participate in testing and validating fixes
Requirements
Experience launching and maintaining infrastructure and HTTP services (nodes, APIs, CI/CD, DevOps)
Hands‑on experience with API‑based integrations
Strong troubleshooting and log analysis skills
High level of responsibility and attention to detail
Excellent written and verbal communication skills
Ability to independently learn new technologies and products
Nice to Have
Software development experience (backend, systems, or blockchain)
Experience in technical support, developer support, or DevRel roles
Experience with @ton/ton JavaScript SDK
Experience with ton4j SDK
Familiarity with Web3 fundamentals (wallets, transactions, smart contracts)
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  • Saint Paul, Illinois, United States

Compétences linguistiques

  • English
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