1st Level Tech Support Agent
Bookmap
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Built to help traders make informed decisions, gain competitive advantage, and ensure consistent success, it has become the industry-leading software for order book and order flow analysis.
We are currently looking to hire a
1st Level Tech Support Agent , to join our growing team and cover US time zones.
Responsibilities This role is 100% remote and includes shifts
As a 1st level customer support agent, your tasks will focus on looking after, supporting and advising our international customers from the crypto/stocks/futures trading environment.
You will receive functional and technical inquiries and faults via the live chat, by e-mail and occasionally by telephone, process them independently or forward them to the right contact person conscientiously.
Required skills and experience
Background in Computer Science, Economics, Finance or other related field
Experience in the area of customer support, ideally for software products
Technical interest in complex software is desirable
Good command of the English language, both written and verbal
Solution-oriented
Structured way of working
Team spirit
Commitment
The below would be considered an advantage
Interest or experience in trading financial instruments(crypto, futures, etc)
A second foreign language
What We Offer
Fully remote work environment
Paid annual leave and sick leave
Equipment and software reimbursement, with flexible options to suit your needs
Opportunities for professional development, including language courses and training programs
A collaborative, international team and a supportive work culture
The hiring process consists of 3 steps
After applying, successful candidates will be asked to answer a short questionnaire
Those who pass the first stage will be required to complete a
paid
test task
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Compétences linguistiques
- English
Avis aux utilisateurs
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