Supervisor Operations, NORAM
Bcd
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Full time, United States, Canada
In this role, you will be responsible for day‑to‑day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
Responsibilities
Provide leadership to a team of travel consultants
Collaborate with performance data to maximize the effectiveness of the team
Develop learning programs for closing own short‑ and long‑term competency gaps
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control
Qualifications
Extensive experience in the corporate travel management industry
Relevant supervising experience
Advanced skills on GDS Amadeus
Strong critical thinking and problem‑solving skills
Proficient in Microsoft Office applications
Excellent verbal and written communication skills in English
What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work‑life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
Benefits
Flexible working hours and work‑from‑home or remote opportunities
Opportunities to grow your skillset and careerGenerous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $58,000 and $70,000. The actual pay depends on your skills, qualifications, experience and geographical location.
We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.