L1 Technical SupportPremier Inn Hotels LLC (UAE) • Saint Paul, Illinois, United States
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L1 Technical Support
Premier Inn Hotels LLC (UAE)
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
JOB TITLE: L1 Technical Support
Working Hours: TBD (usually US hrs | Night shift)
JOB ROLE & RESPONSIBILITIES
Provide end user technical support as needed from tickets received by phone, email, or customer portal
Escalate tickets to tier 2 and tier 3 support technicians as needed
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Workstation imaging
Virus/Malware removal
Maintain and update documentation
JOB REQUIREMENTS
1-2 years providing IT support to end-users
Experience with MSP
Experience with administration of Office 365 and Office product suite
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Understanding of VoIP technologies, administration, and troubleshooting
Knowledge of SaaS based products, and management of customer licenses
Excellent communication skills both written and verbal
Resourceful, and able to take initiative in a dynamic environment
Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
ITIL Foundation
CompTIA A+
CompTIA Net+
CompTIA Security+
EXPERIENCE
Help desk: 3 years (Preferred)
Windows: 3 years (Preferred)
Administering Office 365: 3 years (Required)
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Compétences linguistiques
- English
Avis aux utilisateurs
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