Design Manager, Advisor ExperienceThrivent • Saint Paul, Illinois, United States
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Design Manager, Advisor Experience
Thrivent
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
DUTIES & RESPONSIBILITIES
Lead and manage a cross-functional design team of product designers, UX writers, UX researcher and other required design specialists as needed. Be able to effectively manage people and drive multiple related product areas.
Develop processes and approaches for designing high value advisor experiences on the Salesforce platform. Collaborate with peer leaders and upper management to create operational infrastructure to continuously evolve a high-performing design team within a product operating model that delivers industry-leading experiences and drives enterprise priorities.
Realize the power of problem-framing, establishing new starting points that lead to quality solutions. Lead the solution of undefined problem spaces, taking a holistic product experience point of view.
Communicate design rationale effectively using storytelling techniques, building trust with partners and stakeholders. Comfortably communicate at all levels of the organization, demonstrating confidence.
Free resources to drive change by systematically cutting low-return activities. Use understanding of impact and success metrics to focus and reprioritize efforts.
Collaborate with cross-functional peers, both downward and across the organization, ensuring alignment and fostering long-term relationships.
Develop, and sustain a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shape and/or support a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
This leader will interact with and influence:
Cross-functional design team (direct supervision and management)
Cross-functional product peers (collaboration)
Cross-functional organizational stakeholders (collaboration, presentations)
Product, Design, and Engineering Directors (collaboration, presentations)
Product, Design, and Engineering VPs (collaboration, presentations)
QUALIFICATIONS & SKILLS Required:
Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development or any combination of education and experience which would provide an equivalent background
8+ years of experience in a related field, with at least 5 years of experience in user experience, interaction design, product design and research in a product development team required and with at least 3 years with managerial experience.
Experience designing user experiences leveraging out-of-the-box, no-code, low-code capabilities of the Salesforce platform
Proven experience in navigating and collaborating with different areas of the enterprise, including Engineering, Product and Enterprise stakeholders, to help prioritize work and identify high impact opportunities for the experience
Ability to motivate, inspire and organize a team of 5-8 designers including specialties such as digital UI/UX design, user research, and UX content to deliver goals outlined for the portfolio group of products the manager oversees.
Manage a team like a business owner making tradeoff and prioritization decisions around how to allocate team members (skill sets and quantity) to meet the goals of the portfolio and products within.
Excellent communication and persuasion skills, with the ability to build trust and establish long-term relationships.
Understanding of impact and success metrics for any given product to focus and reprioritize design efforts to ensure the greatest impact possible.
Ability to collaborate with cross-functional peers and drive change within the organization.
Experience in talent management; including experience in recruiting, hiring, and professional development.
Strategic mindset with the ability to develop processes and approaches for tackling design problems.
Experience working with design systems and agile practices within a product team model.
Preferred:
Strategic design thinking and the ability to contribute to the overall design strategy of the organization.
Knowledge and experience working in financial services, ideally wealth management or financial advisor experiences.
Pay Transparency Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $139,455.00 - $188,676.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Benefits The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Equal Employment Opportunity and Accommodations Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or calling 800-847-4836 and request Human Resources.
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Compétences linguistiques
- English
Avis aux utilisateurs
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