Sr. Customer Specialist

divh2Senior Customer Specialist/h2pAs a Senior Customer Specialist, you will play a key role in delivering an iconic, customer-first experience by guiding customers through every step of their CarMax journey. From facilitating appraisals and test drives to arranging financing and ensuring smooth transactions, youll help make the car buying and selling process simple and seamless. In addition, you will delegate tasks, mentor associates, and support store operations, reinforcing CarMaxs commitment to honesty, transparency, and exceptional service./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliGuide customers through the entire process, including appraisals, test drives, and financing applications./liliDelegate and direct store workflow, addressing questions and resolving customer concerns promptly./liliTrain and mentor associates, fostering development and team success./liliExecute strategies to achieve sales goals and maintain operational excellence./liliProvide management coverage by opening and closing the store as needed./liliPerform administrative tasks, including inventory reconciliation, paperwork audits, payment management, and conduct vehicle condition assessments and ensure vehicles meet CarMax Quality Standards./liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliAbility to create and maintain a positive work environment while demonstrating strong team behaviors./liliExceptional communication and relationship-building skills with confidence in CarMax products and processes./liliSkilled in delegating tasks, making sound decisions, and balancing customer and business needs./liliAbility to multi-task in a fast-paced environment and maintain attention to detail./liliProficiency in reading and interpreting data for accurate record-keeping./liliAbility to lift up to 25 lbs, hold a valid drivers license, and possess a high school diploma or equivalent./li/ulh3Preferred Qualifications/h3ulliSales and customer service experience in retail or similar environments./liliBasic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)./li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div