Guest Services Representative

Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. We provide upward mobility for all employees who look to grow in their roles and responsibilities.

• Support customers by answering phone calls, greeting and assisting them in person
• Assist customers in the self-registration process
• Sell karting options including up-selling races & specials
• Sales of memberships, arcade cards, snacks, apparel, parties, etc.
• Take payment of cash, credit cards and coupons for specials, etc.
• Scheduling and placement of customers into races, groups and teams
• Open / close cash registers, reconcile register drawer at shift close, balance transactions
• Prepare merchandise displays, Re-stock food and apparel and maintain inventory
• Set-up Retail parties and small group events and provide attentive customer service
• Act as Event Coordinator for Birthday parties and other retail events
• Develop Daily To-Do lists and accomplish tasks as time permits
• Open and Close Shifts with attention to preparation and readiness for following shift
• Keep facility in premier condition at all times completing all opening and closing duties

The Customer Service Representative's job skills and specifications include:

• Helpful, friendly and patient attitude and disposition with ability to SMILE at all times
• Excellent interpersonal and communication skills and a great team player
• Ability to accurately record information with strong attention to detail
• Able to multi-task and problem solve
• Able to work 15 to 28 hours per week including weekends and holidays
• Make RPM Raceway the best experience for every racer that walks through our door

Education and Qualifications:

• High school diploma or G.E.D. from accredited institution
• College attendance working towards a degree is preferable with flexible hours available
• Patient, Presentable, Punctual and Responsible