ServiceNow Test Lead
Eliassen Group
- Dover, Delaware, United States
- Dover, Delaware, United States
À propos
Contract – Remote
Our client seeks a ServiceNow Test Lead to drive end-to-end testing for a new HR case management implementation. The role will manage functional, regression, and defect validation cycles, provide executive‑ready reporting, and coordinate with HR, Operations, Product, Engineering, and Delivery. The Test Lead will leverage JIRA, Smartsheet, and AI tools to ensure quality, readiness, and visibility through go‑live, stabilization, and hypercare.
Rate: $75.00 to $85.00/hr (W2).
Responsibilities
Lead functional testing using requirements and user stories from JIRA; approximately 60% of testing in the initial phase.
Oversee testing for a build nearing 100% completion for the initial design.
Plan, execute, and manage functional testing, defect validation, and regression testing scheduled for the annual production release.
Drive testing completion through issue resolution, go‑live, and hypercare support.
Coordinate collection of feedback from internal users and friends‑and‑family testing for early validation and enhancements.
Manage intake of feedback and test findings via Smartsheets.
Track and analyze variance between defects and new or changed requirements.
Lead defect and enhancement triage, prioritization, and tracking against the overall plan.
Serve as primary test lead, ensuring accountability, timelines, and quality standards.
Provide regular status reporting and executive‑level visibility, including build and test status, burn charts, and risk and issue tracking.
Develop and maintain dashboards and reporting for SVP‑level and above stakeholders.
Leverage AI tools for analysis, dashboarding, and executive‑ready summaries, presentations, and content creation.
Partner with HR, Operations, Product, Engineering, and Delivery across implementation, handoff, stabilization, and hypercare.
Apply ServiceNow implementation experience in HR or operational domains to guide best practices and decisions.
Experience Requirements
Proven experience leading test planning and execution for large‑scale SaaS implementations, preferably in the HR domain.
Strong ServiceNow experience, ideally with HR Service Delivery and Employee Relations modules.
Hands‑on experience with JIRA for requirements, test cases, and defects.
Hands‑on experience with Smartsheet for tracking, reporting, and feedback management.
Demonstrated ability to use AI tools for data analysis, dashboard creation, and executive‑level summaries and presentations.
Excellent communication skills with the ability to work independently and provide clarity with minimal direction.
Strong problem‑solving skills and experience in fast‑moving, delivery‑focused environments.
Prior experience leading or heavily supporting a ServiceNow HR or Operations case management implementation end‑to‑end (preferred).
Experience supporting hypercare and post‑go‑live stabilization phases (preferred).
Comfort working directly with senior leadership and executive stakeholders (preferred).
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Eliassen Group is an Equal Opportunity and affirmative action employer. All employment decisions are based on merit, performance, and business needs. We do not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy or related medical conditions), marital status, creed, religion, disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, or any other category protected by federal, state, or local laws.
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Compétences linguistiques
- English
Avis aux utilisateurs
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