Client Success ManagerRyno Strategic Solutions, LLC. • New York, New York, United States
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Client Success Manager
Ryno Strategic Solutions, LLC.
- New York, New York, United States
- New York, New York, United States
À propos
Our Mission We Exist to Grow Your Business...PERIOD.
Our Values
We prioritize
INTEGRITY
and transparency in every interaction, building trust and delivering lasting value.
We aim for
EXCELLENCE
in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
We take
ACCOUNTABILITY
for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
We think differently, pursue
INNOVATION
relentlessly, and embrace every challenge as an opportunity for growth.
OBJECTIVITY
drives our decision-making because data-backed solutions plus industry expertise wins every time.
Summary of Position We are seeking a passionate and driven
Client Success Manager
to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long‑lasting partnerships.
Position Responsibilities
Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
Define and drive the marketing strategy for each client
Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
Expand client relationships by growing services delivered and revenues generated within your accounts
Generate client referrals that result in new RYNO clients
Collaborate cross‑functionally with analysts/strategists, and additional team members to ensure alignment with client goals
Stay at the forefront of industry trends, continuously learning and integrating cutting‑edge marketing strategies and tactics
Mentor Client Success Coordinators
Build strong relationships with both clients and the RYNO team
Additional job duties as assigned by management
Qualifications
3+ years of account management experience in a fast‑growing digital marketing agency, with a strong background in client‑facing roles
Experience driving revenue growth by securing new client business and upselling solutions
Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
Hands‑on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast‑paced workflow
Strong work ethic with a commitment to delivering results and helping businesses grow
Strong ability to solve complex problems and resolve conflicts proactively
Ability to thrive in a fast-paced environment with tight deadlines
Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
The total compensation for this salaried nonexempt opportunity includes a competitive base salary range, plus the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.
We’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including:
Remote-first culture
with flexible work options
Performance based bonuses
to reward excellence
Medical, Dental, Vision, and Life Insurance
401(k) matching
to help you plan for your future
6 weeks of paid parental leave
for new parents
$2,000 annual tuition reimbursement
for continued education
Wellness stipend
to support your health and fitness
Monthly data stipend
to support your remote work environment
Paid vacation and sick time off
for work‑life balance
11 paid holidays
to enjoy throughout the year
Paid days for a Cause
to give back to your community
Paid birthday holiday
to celebrate your special day
Comprehensive Employee Assistance Program
for personal support
Leadership and career advancement
opportunities
Anniversary rewards
to celebrate milestones
Inclusion, Diversity, Equity & Access
(IDEA) Committee
Awesome team merch!
About RYNO Strategic Solutions RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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