Customer Success RepresentativeArcLight Consulting • New York, New York, United States
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Customer Success Representative
ArcLight Consulting
- New York, New York, United States
- New York, New York, United States
À propos
Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint
Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance
Complete light triage and ticket tracking for our customers as necessary
Ensure all system administration tasks for the customer are handled within active shift
Navigate required systems to log appropriate My Oracle Support service requests
Execute Test Strategy and analyst test results
Maintain documentation of test results
Respond quickly to customer requests for escalations
React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager
Apply and maintain quality standards of Customer Success Product Offering
Skills & Requirements
Excellent interpersonal, communication and presentation skills
Self-motivated and able to plan work effort and manage priorities
Ability to effectively work in a remote model with clients and peers
Associate degree in Computer Science, Business or equivalent
Can be based anywhere in the US
Minimal travel may be required as per need basis
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Compétences linguistiques
- English
Avis aux utilisateurs
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