Client Care Representative
Net Driven
- New York, New York, United States
- New York, New York, United States
À propos
Here is more of what you’ll get to do:
Responding to cancellation requests by phone and email.
Being available for incoming phone calls and transfers. This role requires a great deal of time on the phone.
Working with other teams to help customers resolve issues.
Troubleshooting with customers.
Marking customers "Cancelled" or "Saved" in our system so they are billed correctly. Must be organized.
Requesting credits/refunds when appropriate.
Renewing contracts when possible.
Knowledge of how car dealerships operate is necessary.
Reaching out to customers who have left negative reviews to try to retain their business and to change that to a positive review.
You’ll thrive in this role if you have:
2+ years’ experience in the following areas
Excellent Customer Service Skills
Excellent Phone Etiquette
Excellent Listening Skills
Written Communications
Organizational Skills
Sales Experience (not required)
General Computer Troubleshooting
Remote Support (GoToMeeting, GoToAssist)
Best Practices Consulting
CRM Ticketing System
Search Engine Optimization
Google Analytics
Internet Consulting
Internet Browser Support and Settings
Windows Operating System
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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Compétences linguistiques
- English
Avis aux utilisateurs
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