Customer Support RepresentativeCambium Learning Group • New York, New York, United States
Customer Support Representative
Cambium Learning Group
- New York, New York, United States
- New York, New York, United States
À propos
****Location:**** USA, Remote****Job Responsibilities:***** Provides technical support to customers via phone, chat, email, and other channels* Educating teachers and administrators on how to use products* Create and update cases with customer inquiries via CRM systems* Troubleshoot application and access issues for customers as needed* Explaining reports and usage within programs to customers* Report defects and feature requests to development team* Continually improves technical knowledge and service skills* Continually improves company knowledge of products and services* Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers* Has direct impact in making our customers successful through increasing their product understanding****What we are often looking for:***** Experience in customer service or technical support through multiple communication channels (phone, email, chat services)* Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.* Ability and desire to learn new features and particulars of software applications* Excellent communication skills* Bilingual (Spanish/English) a plus!**An Equal Opportunity Employer***We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.***Cambium Learning Group is the education essentials company.**With an intentionally curated portfolio of respected global brands, Cambium serves as a leader in the education space, helping millions of educators and students feel more universally valued each and every day. In everything we do and across all our brands, we focus on the elements that are most essential to the success of education**Our family of companies includes:*** Cambium Assessment* Lexia Learning* Learning A-Z* Voyager Sopris Learning* ExploreLearning* Time4Learning* Kurzweil Education**As a group, we value:****Simplicity** - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with.**Certainty** - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on.**Now** - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.**To learn more about the Cambium organization and our other career opportunities, visit** #J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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