Manager, Customer OnboardingBetty:AI • New York, New York, United States
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Manager, Customer Onboarding
Betty:AI
- New York, New York, United States
- New York, New York, United States
À propos
Location: Remote Type: Full-time
Reports to: Director of Technical Onboarding
Team: Manager, Customer Onboarding; Customer Onboarding Specialist; Junior Product Engineer
About Betty Betty is a pioneering B2B SaaS provider at the forefront of generative AI‑powered solutions. We serve trade associations, professional societies, certification bodies, and other purpose‑driven organizations, revolutionizing how they leverage their knowledge assets to benefit their members and stakeholders. Our flagship product is a conversational AI assistant trained on an organization’s unique knowledge base, offering seamless access to information for staff, volunteers, members, and broader communities.
In an agile team with a rapidly expanding customer base and a roadmap full of innovation, Betty is growing fast—and we’re looking for a talented Manager, Customer Onboarding to join us on this journey.
What It’s Like on Team Betty At Betty, we have a culture of collaboration and high trust, where curiosity, teamwork, and customer impact drive everything we do. We move fast, communicate openly, and celebrate each other’s wins—big and small. Everyone is encouraged to experiment, ask questions, and use AI to scale their work in smart, creative ways. Whether you’re working across teams or diving deep into your own craft, you’ll be part of a supportive environment where people genuinely want to see each other succeed.
To be successful on Team Betty, you should be comfortable with the following:
Deliver on your commitments and be accountable.
Take decisive action aligned with our priorities for the benefit of team and customers.
Be open to feedback and learn from it.
Explore and experiment with AI tools to scale work, then hand it over to a human when appropriate.
Position Summary As Manager, Customer Onboarding, you will lead customers through the critical early stages of their Betty journey—from discovery to successful launch. You’ll own the onboarding experience end‑to‑end, working closely with customers to assess their needs, design implementation plans, and execute hands‑on delivery of key onboarding tasks.
This role is ideal for someone who thrives in a fast‑paced, technical environment and enjoys balancing project leadership with execution. You’ll work directly in our tools to organize and prepare content for AI training, manage project plans, and ensure our customers experience a smooth and impactful onboarding process.
Key Responsibilities
Lead discovery sessions with new customers to gather technical requirements, understand content structures, and define onboarding goals.
Develop and manage detailed project plans tailored to each customer’s needs and use case.
Organize, prepare, and format customer content for AI ingestion using CMS and training tools.
Execute onboarding tasks hands‑on in our internal tools and customer‑facing systems.
Collaborate with technical and product teams to ensure timely delivery and issue resolution.
Own the onboarding project lifecycle from kick‑off to launch.
Track project progress in Monday.com, maintaining clear task assignments, due dates, and blockers.
Facilitate clear and consistent communication with internal stakeholders and customer contacts.
Ensure alignment on deliverables, timelines, and scope, proactively identifying and resolving risks.
Continuously refine onboarding frameworks, templates, and processes to improve scalability and quality.
Document project configurations, decisions, and best practices for internal use.
Identify opportunities for automation or standardization across onboarding workflows.
Contribute to internal training, onboarding playbooks, and implementation templates.
What You Bring
3‑5 years in a customer‑facing onboarding, implementation, or technical project management role in a B2B SaaS environment.
Proven ability to lead cross‑functional projects and deliver value to enterprise clients.
Technical fluency—comfortable working with and discussing APIs and data structures.
Experience with CMS tools, content architecture, or knowledge management systems.
Strong organizational and project management skills with high attention to detail.
SQL and/or data querying and large data set analysis skills.
Excellent written and verbal communication with a consultative approach.
Collaborative mindset with a passion for helping mission‑driven organizations succeed.
Bonus Points If You Have
Experience supporting nonprofit, association, or certification organizations.
Background in content strategy, knowledge management, or AI implementations.
Familiarity with Monday.com or similar project management tools.
Demonstrated curiosity and experimentation with AI.
To Apply Please send the following to
Johanna.gundlach@meetbetty.ai
with the subject line: “Application for Manager, Customer Onboarding Role”.
Resume (PDF format)
AI Video Prompt: A brief video (max 4 minutes) answering the question: “How do you use AI in your personal and/or professional life?” In the video, explain how you have experimented with specific AI products or tools. You can attach the file directly or provide a link (Loom, Google Drive, etc.) in your email.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries Industry Associations
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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