Implementation Support EngineerThe Hire Revolution • New York, New York, United States
Implementation Support Engineer
The Hire Revolution
- New York, New York, United States
- New York, New York, United States
À propos
Base Pay Range $130,000.00/yr - $150,000.00/yr
About the Role Our client, a fast-moving startup in the cellular networking space is looking for an
Implementation & Support Engineer
to be the
technical front line
for our customers. The company brings complete insight, visibility and threat prevention to all devices connected to private LTE & 5G networks.
About You You’ll handle
troubleshooting, deployment, and integration
of the product across 4G/5G core, IP routing, and Linux/Kubernetes environments. This is an L2/L3-style role with real ownership and hands‑on technical work.
Responsibilities
Perform product deployments and integrations with customer systems and third‑party platforms, ensuring seamless interoperability.
Troubleshoot 4G/5G core paths (EPC/5GC) and IP networking issues using logs, pcaps, and metrics.
Operate and support Linux servers and Kubernetes clusters (deployments, upgrades, rollbacks, performance, and networking).
Own customer incidents end‑to‑end: triage, reproduce, debug, fix/workaround, and follow through to closure.
Provide Delivery and R&D with clear, technical case briefings: context and impact, reproduction steps, logs/pcaps, relevant configs/diagrams, constraints, and recommended next actions to accelerate triage and delivery.
Deliver clear Root Cause Analyses (RCA) with preventive actions within agreed SLAs.
Coordinate with carriers, vendors, and partners to unblock delivery and drive multi‑party resolution.
Create and run playbooks and knowledge base articles to reduce time‑to‑resolve.
Instrument and monitor systems (alerts, dashboards) to detect issues early.
Feed product/R&D with crisp bug reports and usability feedback.
Work autonomously with remote R&D teams: drive async collaboration across time zones, manage handoffs via tickets/docs, maintain momentum without close supervision, and lead ad‑hoc “war rooms” when needed.
Mandatory Qualifications
Hands‑on experience with cellular networking (4G & 5G):
basic RF understanding; strong core and IP network knowledge.
Hands‑on IP networking & routing: routing protocols (e.g., OSPF/BGP), subnetting, NAT, firewalls.
Hands‑on
Linux server knowledge + Kubernetes: deployment , management, and troubleshooting.
Proven remote support & customer guidance experience.
Customer‑facing skills: deliver RCAs and coordinate third parties to advance delivery.
Demonstrated experience in product deployment and integration in enterprise or telco environments.
Ability to independently manage and execute technical deployments from planning to completion.
Nice‑to‑Have
Familiarity with EPC/5GC components (MME/SGW/PGW, AMF/SMF/UPF), signaling and user‑plane flows.
Telco standards (3GPP), basic RF metrics (RSRP/RSRQ/SINR), eSIM/eUICC flows.
Experience in startups or 24×7 customer environments; scripting (Bash/Python).
Exposure to enterprise onboarding processes and customer success methodologies.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service
Industries Computer and Network Security
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Compétences linguistiques
- English
Avis aux utilisateurs
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