Customer Support Representative (Remote)Pool Brain • New York, New York, United States
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Customer Support Representative (Remote)
Pool Brain
- New York, New York, United States
- New York, New York, United States
À propos
We’re on the hunt for a Customer Support Representative who knows their way around Pool Brain (or similar pool industry software) and loves helping customers succeed. Unicorns may be rare, but we already have a team full of them—and we’re confident there’s another one out there.
If you’ve worked in the pool industry or supported field services software and enjoy solving problems, explaining features clearly, and delivering great customer experiences, we’d love to hear from you.
What You’ll Do
Provide friendly, knowledgeable support to customers via
chat messenger, email, and live video conferencing
Troubleshoot software questions and guide users through Pool Brain features
Clearly document issues, solutions, and feedback for internal teams
Identify patterns in customer questions and suggest improvements to help articles or workflows
Collaborate with the support team to deliver a consistent, high-quality experience
What We’re Looking For
Experience using
Pool Brain
or other
pool industry / field service management software
Prior experience in a
pool industry role
Strong written communication skills—you can explain complex things simply
Comfortable working independently in a remote environment
Comfortable with technology/software in general
Reliable computer and internet connection
Have experience in customer support, customer success, or technical support
Location:
100% remote (must be based in the U.S.)
Employment Type:
Full-time
Why Pool Brain?
Competitive pay
Stock options
(we all win together)
Paid vacation
Medical, dental, and vision benefits
Join a supportive, fast‑growing team that values collaboration and growth
How to Apply Know someone who would be perfect for this role—or think it might be you?
Apply directly through LinkedIn
and help us continue to build the best pool service software out there.
Referrals increase your chances of interviewing at Pool Brain by 2x
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Compétences linguistiques
- English
Avis aux utilisateurs
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