L3 Network Support Engineer (Remote - US Only)FusionTek • New York, New York, United States
L3 Network Support Engineer (Remote - US Only)
FusionTek
- New York, New York, United States
- New York, New York, United States
À propos
We are eager to find a Tier 3 Support Engineer who embodies our core values:
Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled
In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team.
Here’s What You’ll Be Doing:
Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help‑desk technicians, resolving complex tickets efficiently and mentoring junior staff
Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients
Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up‑time and minimal business disruption
Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations
Documentation & Best Practices: Maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting
Experience & Qualifications
3‑5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment
Must reside in Continental United States
Candidates in Pacific or Central time zones are ideal (but not required)
Desired Certifications (To Hit the Ground Running)
CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
CompTIA Security+, Fortinet NSE4+, SonicWall SNSA
Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)
Technical Skills
Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management (e.g., Fortinet, SonicWall, Cisco, or Meraki)
Experience with Datto Networking (APs, switches) is a major advantage
Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios
Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
Working knowledge of Microsoft Azure and/or AWS
Professional & Soft Skills
Proven ability to work independently in a 100% remote environment
Strong communication, time management, and proactive collaboration skills
Ability to explain complex technical concepts to non‑technical users with clarity and empathy
Exceptional written and verbal communication
Benefits
Competitive salary: $85k - $95k/year
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and metrics (potentially another $13,600 - $15,200 annually)
100% remote position across all 50 states
Comprehensive coverage: Medical, Dental, and Vision
401(k) plan with 4% company matching and immediate vesting
Generous PTO, paid company holidays, dedicated birthday PTO, and additional floating holiday
Educational reimbursement for certification tests and access to company‑supplied training resources; salary increase after successful certifications
Monthly cell phone stipend to support connectivity needs
Team culture: Fun events and opportunities to connect with colleagues
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Compétences linguistiques
- English
Avis aux utilisateurs
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