Customer Care Representative
Assurant, Inc.
- New York, New York, United States
- New York, New York, United States
À propos
Remote |
Job Type:
Full-Time Schedule:
Shifts may include evenings and weekends Compensation:
Competitive pay + shift differentials for nights/weekends
Why Join Us? At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
What Sets Us Apart:
Benefits from Day One
– Medical, dental, vision, and more
Paid Time Off
– Including holidays
Career Growth
– Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
Comprehensive Training
– Paid virtual training to set you up for success
What You’ll Do:
Handle
inbound customer calls and/or e-mails
with empathy and professionalism
Resolve issues, answer questions, and provide proactive solutions
Document interactions and follow up as needed
Participate in special projects and adapt to evolving priorities
Deliver a
WOW experience
on every call—customers should hear your smile!
Note: This role does not involve cold calling, sales, or contract upgrades.
What We’re Looking For:
Minimum Requirements:
High school diploma or GED
Customer service experience (call center, insurance, or banking preferred)
Strong communication, listening, and problem-solving skills
Ability to multitask using technology in a fast-paced environment
Reliable high-speed internet (25 Mbps down / 6 Mbps up)
Quiet, distraction-free home office setup
Preferred Qualifications:
2+ years of customer service experience
Prior remote work experience
Work Environment:
Full-time, 40 hours/week
Shifts may vary and include weekends and holidays
Must be available to work as late as 9 PM EST
Periodic shift bids determine schedules based on business needs
Ready to Make a Difference? If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!
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Compétences linguistiques
- English
Avis aux utilisateurs
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