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Dairy Service & Support Technician
remoterocketship
- New York, New York, United States
- New York, New York, United States
À propos
Build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success Provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies Optimizing system performance and customer value Maximizing system uptime Troubleshooting technical issues and resolving problems Installing parts and performing basic electrical work Completing plumbing-related service tasks Conduct site assessments, as needed, to determine appropriate equipment placement based on facility layout, customer requirements, and operational needs Transport and deliver equipment to customer locations Maintain strong knowledge of all products used with the Micro sanitation system, including product applications, indications, concentration ranges, and other key information needed to educate and support customers Configure, maintain, and adjust sanitation system software according to customer specifications Perform standard operational tests in accordance with established protocols Follow standardized checklists and create, update, or revise standard operating procedures as needed Train customer staff on system operation, inventory control procedures, and best practices Provide ongoing education to customer management teams regarding new Micro products, programs, and solutions that support increased product adoption and sales growth Collaborate with Program Development and sales teams to create customer product plans that support territory revenue growth Clearly communicate processes, updates, and changes to customers and internal team members Prepare, complete, and maintain all required documentation related to service, maintenance, and customer support activities Follow all safety policies, procedures, and compliance requirements Perform other job-related duties as assigned Requirements:
High School diploma or equivalent is desired Knowledge of electrical wiring, plumbing, welding and fabrication is required Experience and understanding of dairy operations helpful Experience with use of power tools, volt meters Ability to read electrical diagrams, setting up computer programs, and following instructions Requires computer skills, including Microsoft Office and basic knowledge of computer-based software Must be able to read and understand English Good customer service skills and a sense of urgency are required Driver’s License and acceptable driving record is required CDL license is nice to have Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage Overnight travel is required Benefits:
In addition to traditional offerings like medical, dental, and vision care Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave Variety of training programs Professional development resources and opportunities to participate in mentorship programs, employee resource groups, volunteer activities
Compétences linguistiques
- English
Avis aux utilisateurs
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