Sales and Service Advisor

We are seeking to hire a talented Sales and Service Advisor to join our team. If you're excited to be part of a winning team, Haralson Tire Co. is a great place to grow your career.

Responsibilities

- Greet customers and offer excellent customer service from intake to release of their vehicles

- Determine and diagnose issues based on customer description and vehicle condition

- Translate customer-reported problems to actionable work orders for technicians to complete

- Order necessary parts from suppliers and double-check that they are delivered to technicians

- Ensure that work provided to customers meets company quality standards

- Invoice and collect payment from customers for services rendered

- Handle and resolve customer complaints regarding services

- Maintain customer records and enter data into computer databases

Qualifications

- Working knowledge and experience of automotive products, repairs and parts

- Strong communication skills and the ability to translate customer needs to workable technician orders

- Basic knowledge of computer programs including word processing and database tools

- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

- Exceptional customer service skills based on experience

- Basic mathematics skills to prepare and process bills and customer payment

- Ability to communicate complicated processes to customers

Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug free workplace. EOE.