Customer Service Representative - Onsite

Job Description

Role: Customer Service Representative

Employment: 3-6 month contract to hire (contract is onsite / permanent is remote)

Location: 77 Hartland Street East Hartford CT 06108 United States

Pay Rate: 21.00/hr

We're looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives! If you love helping people and are passionate about providing excellent service, this could be the perfect opportunity for you.

What You'll Be Doing

As a Customer Service Representative, you'll be the first point of contact for our customers, providing essential support and guidance. Your main responsibilities will include:

• Acting as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs.
• Providing one-to-one telephone support to consumers and providers.
• Assisting with password resets for our online consumer portal.
• Accurately responding to incoming calls and documenting all interactions with consumers.
• Forwarding calls to Call Center Leadership or other agencies when necessary.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Logging calls into our tracking system, noting trends, and recommending improvements to customer service.
• Working with customers in difficult situations, providing calm conflict resolution and problem-solving.
• Handling and accurately data entering complaints in accordance with approved policies and procedures.
• Meeting and exceeding daily standards for calls answered, customer service, and quality.

What You Get

We believe in supporting our employees! When you join our team, you'll enjoy:

• Contract to Hire, Full-Time Employment - 40 hours a week
• Paid Training to set you up for success.
• A consistent Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM, meaning your Weekends are OFF!
• Career Growth Opportunities within a great work environment.
• Pay of 19.36/hr

Who You Are

The people who thrive in this role are committed to helping others and possess a strong work ethic. You'll likely succeed if you:

• Can convey complex information clearly and concisely to ensure customer understanding.
• Have a strong commitment and work ethic, along with outstanding attendance.
• Possess effective and accurate written and verbal communication skills.
• Are an effective problem-solver.
• Have prior Customer Service Experience.
• Can navigate multiple applications and research solutions with ease.
• Love helping people and guiding them to the best solution for their issues.
• Are excited by innovative technology.
• Can work in a structured environment, taking high-volume calls from consumers for your full-time schedule.

Requirements

To be considered for this role, you'll need:

• Must be at least 18 years of age or older.
• A High School Diploma or equivalent, AND a minimum of six months of experience in a call center environment.
• Alternatively, an Associate's degree or higher without call center experience will be considered.
• The ability to pass a 30 WPM typing test.
• The ability to pass a customer service assessment.
• The ability to successfully pass a criminal background check and drug test.