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Head of Ecommerce Operations
FreelanceJobs
- Canada
- Canada
À propos
Location: Remote
Industry: Food / Functional Nutrition
Reports to: Founder
About the Company
We are a 114-year-old, family-owned Finnish company entering its first true phase of global D2C growth.
Founded in 1910, we develop and manufacture our products entirely in-house in Finland. We own the factory, product development, and production process end-to-end. No outsourcing. No third-party manufacturing. Full control.
Our flagship product is a highly concentrated whole wild Nordic bilberry formulation — using the entire berry (skin, seeds, and pulp) at maximum drinkable concentration. Unlike powders, extracts, or juices, our process preserves the full nutritional integrity of wild Arctic bilberries.
We currently generate:
- €100k/month via ecommerce (with minimal optimization)
- €4M/year in Finnish retail (almost no paid marketing)
- 4.8 Trustpilot rating (800+ reviews)
- Proven large-scale demand (500,000 units sold in 45 minutes via live shopping in Korea)
- We are now preparing to scale aggressively into the US and EU D2C markets.
The Opportunity
We are hiring a Head of Ecommerce Operations to build and own the operational backbone of our global D2C business.
The Founder leads marketing and customer acquisition. You will lead operations.
Your mission:
Build scalable systems that can support 10x revenue growth without breaking.
The Role
Month 1 – Fix the Immediate Bottlenecks
Design and implement a scalable US fulfillment solution (3PL evaluation, shipping hub strategy, cost optimization)
Navigate FDA compliance requirements and build a clear operational roadmap
Improve EU fulfillment (speed, cost, reliability)
Develop website domain and market structure strategy (US vs EU regulatory considerations)
Systematize customer service workflows
Bring structure to ongoing website rebuild and agency projects
Identify key operational gaps and prioritize solutions
Months 2–6 – Build the Foundation
Automate repetitive workflows across fulfillment, CX, and backend systems
Create operational SOPs for all core functions
Analyze KPIs, OKRs, financial metrics, and operational pain points
Coordinate production planning with our in-house factory based on D2C demand
Implement structured reporting and operational review processes
Reduce founder operational involvement to 5 hours per week
12-Month Vision
Backend systems capable of supporting 10x growth
Optimized shipping costs and delivery times
Fully documented operational infrastructure
Seamless onboarding for new hires
Independent ownership of the entire operational function
What Success Looks Like
After 3 Months
US and EU fulfillment optimized and operational
Clear FDA compliance framework
Website rebuild completed
Customer service fully systematized
Core SOPs documented
After 6 Months
Shipping costs significantly reduced
Faster, more reliable delivery times
Automation implemented across key workflows
Operations running with minimal oversight
After 12 Months
Backend supports aggressive scale
Operational team built and structured
Founder focused 100% on marketing and brand growth
Ideal Candidate Profile
Experience
- 5+ years in D2C ecommerce operations
- Experience in food, supplements, or regulated CPG preferred
- Hands-on experience with FDA compliance (or equivalent regulatory environments)
- Proven track record solving international logistics challenges (especially US fulfillment from Europe)
- Experience building operational systems in high-growth environments
Skills & Traits
Systems thinker with strong operational instincts
Highly organized and process-oriented
Strong analytical skills (comfortable with spreadsheets and metrics)
Proactive problem solver
Comfortable making strategic decisions
Able to manage multiple projects simultaneously
Not afraid to challenge ideas that don't make operational sense
Ownership mindset — you care about outcomes, not just tasks
Compensation
Competitive base salary + performance-based upside.
Details discussed during interview process.
If you are an operator who thrives on building elegant systems, solving complex logistical puzzles, and scaling meaningful products - we'd love to speak with you.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Ecommerce Performance Optimization, FDA, Business Operations, ecommerce operations, Ecommerce, Shopify, Project Management, Ecommerce Order Fulfillment, Manage Ecommerce Site, Amazon
Compétences linguistiques
- English
Avis aux utilisateurs
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