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Customer Service for Diving Company
FreelanceJobs
- Canada
- Canada
À propos
We are looking for a reliable, detail-oriented VA to manage customer service for our dive and underwater photography e-commerce store. This person will be the backbone of our customer service.
Responsibilities
Customer Service
-Respond to customer emails and support requests
-Answer questions about orders, shipping, returns, and product details
-Follow up on delayed shipments or backorders
-Help customers choose the correct product when needed
-Update order details, tracking numbers, and delivery notes
-Manage simple product updates (pricing, stock notes, descriptions)
-Keep a daily operations log so the team stays updated
-Flag any urgent issues related to inventory, orders, or customer concerns
Requirements
-Strong English writing skills with friendly, clear communication
-Experience with e-commerce customer service (Shopify, Magento, Amazon, or similar)
-Highly organized and able to follow detailed workflows
- Proactive problem solver who can spot issues before they escalate
-Can work independently and see what needs to be done
-Willing to talk on the phone (1-2 times a day)
Hours & Availability
30–40 hours per week
Ability to respond to customers within 12–24 hours
Daily check-ins for priority tasks
Compensation
Long-term role with stability and growth.
Contract duration of 3 to 6 months. with 40 hours per week.
Mandatory skills: Customer Service, Email Support, Online Chat Support, Customer Satisfaction, Phone Support, Order Tracking
Compétences linguistiques
- English
Avis aux utilisateurs
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