Beverage Shift Supervisor

Job Summary
JOB DESCRIPTION
The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.

Key Job Functions
Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.

Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.

Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.

Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.

Performs assigned input work in compiling annual budgets.

Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.

Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.

Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.

Demonstrates a pleasant and enthusiastic demeanor at all times.

EDUCATION And/or EXPERIENCE
High School Diploma or equivalent; College Degree preferred

Minimum Of Five Years Food & Beverage Experience
Two years supervisory experience

Qualifications
Fluent and literate in English

Good communication skills, both verbal and written

Good interpersonal skills, with emphasis in relationship building

Good problem solving skills

Good customer service skills, both internal and external

Ability to negotiate with diverse departments

Ability to implement strategic visions/plans into day-to-day operations

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

Physical, Mental And Environmental Demands
Mobility to move quickly around the property

Dexterity to use office equipment

Ability to see and hear

Ability to coordinate multiple tasks simultaneously

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us
At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.