Automotive Service Advisor

Job Summary
Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every driver. Your enthusiasm for automobiles, combined with excellent customer service skills, will drive customer satisfaction and loyalty. You will expertly communicate vehicle needs, recommend necessary repairs, and coordinate with technicians to deliver top-tier automotive service. This position offers an exciting opportunity to leverage your automotive knowledge and sales skills in a fast-paced, rewarding environment.

Duties

• Greet customers warmly and professionally, creating a welcoming atmosphere that encourages trust and confidence.
• Listen carefully to customer concerns and accurately document vehicle issues to facilitate efficient repairs.
• Provide detailed explanations of recommended services, including auto diagnostics, oil changes, brake repair, transmission work, tire service, suspension, alignment, shocks & struts, diesel engine repair, air brake systems, and auto body repair.
• Upsell additional services and maintenance packages by clearly communicating benefits that enhance vehicle performance and safety.
• Prepare accurate auto estimates and service writing documentation while managing customer inquiries about vehicle repairs and maintenance.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services such as mechanical diagnostics or complex automotive repairs.
• Handle cash transactions securely while maintaining precise records of all service sales and parts used.
• Promote automotive sales by identifying opportunities for new or pre-owned vehicle purchases aligned with customer needs.

Experience

• Proven dealership experience or background in auto service management is highly preferred.
• Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, or service technician roles.
• Familiarity with a wide range of automotive systems including transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs.
• Demonstrated ability in auto estimating software and service writing processes to ensure accurate billing and documentation.
• Excellent customer service skills combined with effective sales techniques such as upselling and automobile sales strategies.
• Experience handling cash transactions with integrity and professionalism is essential.
• Knowledge of dealership operations including auto repair workflows and parts inventory management is advantageous. Embark on a career where your automotive expertise fuels exceptional customer experiences We're dedicated to supporting your growth in a vibrant environment that values enthusiasm, technical skillfulness, and proactive communication. Join us today to make a difference on every drive

Job Type: Full-time

Pay: $69, $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person