Insurance Customer Service Rep

Brady Schmitt Agency LLC is a growing agency built on professionalism and genuine care for our clients. We believe great insurance work happens when people enjoy what they do and feel supported while doing it. Our culture blends high ethical standards with flexibility, collaboration, and a strong commitment to learning. We operate in a complex industry, and we embrace that challenge by equipping our team with the resources, mentorship, and training needed to succeed. Team members are encouraged to grow alongside the agency as we expand. If you value purpose-driven work and a workplace that respects individual needs, you will feel at home here.

We are hiring an Insurance Customer Service Representative to support clients, strengthen relationships, and contribute to agency growth through exceptional service and sales awareness. This role offers a balanced mix of independent work and collaboration, making it ideal for someone resourceful, client-focused, and motivated to grow within the insurance industry.

• Base salary of $40,000 to $50,000 based on experience
• Performance-based bonus opportunities
• Paid time off and paid holidays
• Monday through Friday schedule with evenings and weekends off
• Hands-on training, mentorship, and licensing assistance
• Life insurance and employee discounts

This is an opportunity to build a long-term career in a flexible, growth-oriented agency where your contributions truly matter. Apply today

Salary Range: $40, $50,000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings off
Weekends off
Bonus Opportunities
Warm Leads Provided
Licensing Assistance
Work-Life Balance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Performance Bonuses
Professional Work Environment
Employee Discounts
Equipment Provided
Office Snacks and Coffee
Personal Workspace
Active Community Involvement

• Active insurance license required or willingness to obtain with agency support
• Prior insurance or customer-facing experience a plus
• Strong communication and interpersonal skills
• Customer-focused mindset with a genuine desire to help others
• Sales aptitude with the ability to recognize and pursue opportunities
• Problem-solving skills, adaptability, and resourcefulness

• Provide exceptional customer service by assisting clients with policy questions, changes, and claims support
• Identify sales opportunities and present appropriate insurance products to prospective and existing clients
• Process policy applications, renewals, and endorsements accurately and efficiently
• Maintain current knowledge of insurance products, services, and industry regulations
• Build and maintain strong client relationships to support retention and long-term satisfaction
• Proactively resolve client issues by identifying solutions and following through