Dental Lab Office Administrator

Role Summary

The Dental Lab Office Administrator serves as the central coordination point for all front-office operations, client communication, and case intake across the laboratory. As the first point of contact for restorative offices, surgeons, and referring practices, the Office Administrator must demonstrate a strong customer-service–focused approach that ensures every interaction is handled with professionalism, clarity, and timely follow-through.

This position manages the full lifecycle of incoming work each day, beginning with the intake of IOS scans, courier deliveries, and UPS shipments, and ensures that all digital and analog cases are accurately received, reviewed, entered into the dental lab management software, and routed to the proper department. By maintaining precise documentation, clear labeling, and organized case flow, the Office Administrator supports the efficiency, accuracy, and consistency of the entire production process. Additional duties include preparing delivery bags, packaging outgoing shipments, generating shipping reports, and assisting with pre-invoicing and billing accuracy.

Throughout the day, the Office Administrator responds to phone calls, emails, and client inquiries, providing timely updates on case status, scheduling, shipping, and diagnostic needs. The position coordinates GoTo case review meetings, assists with scheduling surgical conversion and photogrammetry appointments, and follows up with offices to obtain missing prescriptions, shade information, implant details, or digital files necessary to move cases forward.

Internally, the Office Administrator collaborates closely with Digital Support, Model Production, CAD/CAM, Ceramics, Quality Control, and Operations leadership to align production schedules and ensure all departments receive cases with complete and accurate information. The role also supports administrative processes such as AP/AR preparation, matching invoices to packing slips, posting payments, updating statements, and assisting with