Team Member

Key Responsibilities:

1. Customer Service:
• Greet customers with a friendly and welcoming attitude.
• Take customer orders and process them accurately through the point-of-sale (POS) system.
• Answer questions about the menu, ingredients, and promotions in a helpful and informed manner.
• Ensure customers receive their food and beverages in a timely manner and that their experience meets Charley's standards for quality.
• Handle customer concerns or complaints professionally and promptly, escalating to management if necessary.
2. Food Preparation:
• Assist in preparing food items according to Charley's Cheesesteaks' menu standards.
• Ensure that food is cooked and presented to meet quality and safety standards.
• Operate kitchen equipment such as grills, fryers, and ovens safely and according to guidelines.
• Follow all food safety and sanitation procedures to maintain a clean and safe environment.
• Assist in prepping ingredients and assembling orders as needed.
3. Cleaning & Organization:
• Maintain cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms.
• Clean and sanitize workstations, counters, utensils, and equipment regularly.
• Assist in clearing and resetting tables as needed.
• Ensure that trash is disposed of in a timely manner and that the restaurant remains neat throughout the day.
4. Team Collaboration:
• Work closely with other team members to ensure smooth operations and excellent service.
• Assist with stocking and replenishing supplies as needed.
• Support team members during busy periods, helping with tasks to maintain a fast and efficient workflow.
• Participate in team meetings and contribute ideas for improving operations and customer satisfaction.
5. Cash Handling & POS:
• Accurately handle cash and credit card transactions, following proper procedures for